![]() ![]() Today I went in and updated my claim we’ve added every single item that was in our suitcase. We filed a claim in Dallas With a representative gave her all our receipts for the clothes we had to buy he said they would reimbursed us well that girl never filed the claim. No one contacted us after our claim was put in. We have filed six claims, five of them were online I’ve sent a letter to them for contact on the clean page to this day we had absolutely no contact with frontier employees. Not Frontiers fault for the weather but it is their fault they lost our luggage. Due to severe weather our flight was canceled after sitting on the runway for two hours. ✅ Trip Verified | So the leg of our flight was to go home to San Diego. ![]() Overall, this airline is for people who's ok with losing unnecessary money thinking they're getting a deal. The only star they get are for the polite agents who tried their best to help me. ![]() I refuse to support a business who doesn't own up to their own faults. Why should I have to pay for their mishap? This is definitely my 1 and done with this airline. It's unfair that I have to take a financial loss due to their mistake. However, customer service and their corporate informed me that they weren't able to do so due to the agent at the airport didn't document it in their notes that would've been their proof, smh. The lady apologized for the discrepancy and informed me to reach out to customer service for a refund of the $50. From there I informed her about the overcharged going to Arizona. Coming from Arizona to Chicago I were almost charged again until I showed the lady my screenshot. Not Verified | I paid for check in luggage 41-50lbs rt, I got to Midway terminal and got charged an additional $50 for luggage that were at the weight limit. ![]()
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